Pride Quartz Residential Lifetime Warranty

KB Surfaces LLC warrants Pride Quartz to be free of manufacturing defects from the date of installation. This Residential Lifetime warranty is limited to the original purchaser of the Pride Quartz. In newly constructed single-family residences where Pride Quartz has been installed, the warranty is available to the original owner/resident and is non-transferable.

All decisions regarding this warranty are at the sole discretion of KB Surfaces. No representative, salesperson, dealer, or other persons are authorized to make any warranty or promises on behalf of KB Surfaces with respect to Pride Quartz. If it is determined by KB Surfaces that Pride Quartz materials failed due to a manufacturing defect, KB Surfaces will, at its sole discretion, repair or replace such materials. KB Surfaces will strive to obtain the best possible resolution. The decision to repair or replace is at KB Surfaces’ sole discretion and an exact color match is not guaranteed.

Terms and Conditions

This warranty applies only to Pride Quartz materials that have been permanently installed in the interior of single-family residences and have not been moved from their original installation. This warranty applies only to materials that have been maintained according to the Pride Quartz guidelines. To request service under this warranty you must contact the company who sold you your Pride Quartz Surfacing or contact KB Surfaces directly within thirty; (30) days of failure. Please also have your proof of purchase available.

What is not covered under this warranty?

  • Any residence where the owner is not the occupant.
  • Materials and/or services that have not been paid for in full.
  • Use in any commercial application. Commercial use includes, but is not limited to, use in stores, rental properties, offices, or any other place of business.
  • Product installed in any outdoors application.
  • Product used as flooring material.
  • Improper use or abuse including but not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.
  • Chips at edges or other areas caused by impact damage.
  • Scratches. Pride Quartz is highly scratch resistant but is not scratch proof. Proper care must be exercised including the use of a cutting board as part of your care and maintenance.
  • Routine maintenance including but not limited to, minor conditions such as removing stains and water spots by following the techniques specified in the Pride Quartz Care & Maintenance Guidelines.
  • Seam appearance and performance, adhesives, caulk, or other accessory items. Once the product is installed, the two main reasons for seam separation or cracking are the shifting or movement of the substrate, cabinets or foundation, and thermal shock. Thermal shock can occur when a hot pan, dish or other receptacle or object is left on the countertop for more than a brief period. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner.
  • Chemical damage.
  • Material that has been reduced in thickness.
  • Securing mechanical fasteners directly into the material.
  • Failures due to inadequate support for the installation.
  • Any other cost incurred including but not limited to painting, plumbing, electrical, tile, cabinets, flooring etc. that may be necessary to modify, remove and or replace in the process rectifying a Pride Quartz manufacturing defect covered under this warranty.
  • Transportation, freight, tear out, demolition in any form, disposal and re-installation, fabrication, or associated cost beyond the cost of the product.
  • Natural variations in the color, size, shape, and distribution of the pattern of the quartz or the natural variations in background tone. These are inherent characteristics of the product. Color samples provided to consumers and dealers are only representative and not an exact replication of what will be installed in your home.
  • Spots or blemishes on mono colors smaller than a U.S. ten (10) cent coin and on multicolored materials smaller than a U.S. Quarter (.25) cent coin. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect Pride Quartz structural integrity or performance therein.
  • Pride Quartz materials contain important product information on the back of each slab. Removing this product information will void the warranty.
  • KB Surfaces LLC. is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural/engineering design, structural movement, acts of vandalism, or accidents.
  • KB Surfaces LLC. shall not be responsible in either contract or tort for any loss of direct, indirect, consequential, incidental, special, exemplary, or punitive damages arising out of the use or the inability to use the products covered by this warranty. Some states do not allow exclusion or limitation of incidental damages, so the above limitations or exclusions may not apply to you.

THE FOREGOING IS THE COMPLETE WARRANTY FOR PRIDE QUARTZ AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO PRIDE QUARTZ SURFACING AND KB SURFACES LLC. EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.